![]() If documents still feed askew, roller replacement or other maintenance may be needed.ĭocuments are not scanned according to the settings configured in the scanner driver. The scanner cannot be guaranteed to work with all available USB cables.ĥ If the scanner is connected to the computer via a USB hub, try removing the hub and connecting directly to the computer.ĭocuments feed askew (scanned images are slanted).ġ Align the document guides to fit the documents as closely as possible, and load the documents so that they feed straightly.Ģ Enable in the scanner driver settings.ģ If many pages have been scanned since roller cleaning, clean the rollers. ![]() ![]() The scanner cannot be guaranteed to work with all USB interfaces.Ĥ Confirm that the supplied USB cable is used to connect the scanner to the computer. See the previous ""Q1" "The scanner will not turn on."".ģ The computer's USB interface may not support the scanner. If you have a problem that is not solved by the following, contact your local authorized Canon dealer.Ĭonfirm that the AC adapter is plugged firmly into a power outlet.ġ Confirm that the scanner is properly connected to the computer with a USB cable.Ģ Confirm that the scanner is turned on. ![]() ![]() This section provides recommended solutions to common problems. ![]()
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